Frequently Asked Questions
Everything you need to know about your A L E X Λ N D R A Australia experience.
Where are your garments designed and shipped from?
All A L E X Λ N D R A Australia pieces are designed in-house at our Australian studio and shipped directly from our domestic warehouse to ensure the highest quality control.
What is your return policy for change-of-mind?
We offer a 30-day return window for all full-priced items. Garments must be in their original condition, unworn, unwashed, and with all designer tags still attached.
How long does domestic and international shipping take?
Domestic orders within Australia typically arrive in 2-5 business days via Express Post. International shipping usually takes 7-14 business days depending on the destination country.
How do I ensure I choose the correct size?
Each product page features a detailed size guide. As our silhouettes vary by collection, we recommend checking your measurements against our specific size chart or contacting our styling team for advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Klarna for our Australian customers.
Are your materials sustainably sourced?
We are committed to conscious fashion. We prioritize natural fibers like silk, linen, and organic cotton, and work exclusively with ethical manufacturers who adhere to fair labor standards.