Returns & Exchanges
At A L E X Λ N D R A Australia, we want you to love your purchase; if you are not completely satisfied, we offer returns and exchanges on full-priced items within 14 days of delivery. All returned garments must be in their original condition, unworn, and with all security tags still attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging, ensuring all boutique tags and hygiene seals remain intact to qualify for a refund.
Ship to HQ
Affix the provided shipping label to your parcel and drop it off at any Australia Post location or designated international courier point.
Quality Check & Refund
Once our team inspects the returned pieces, your refund or store credit will be processed within 5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing